Manage your account with Convergent

Make A Payment

  • check Monday - Friday
  • check 7am - 5pm PST
  • check Credit or debit card
  • check ACH
  • check Credit or debit card
  • check Checking account
  • check Available 24x7
  • xxx 
Pay Online
  • check Credit or debit card
  • check Checking account
  • check Money order
  • xxx 

Need Help?

Thank you for visiting Convergent Outsourcing to make a payment on your account. We’re available to help by phone at 1-800-444-8485 or online through our contact form. One of our team members will walk you through the payment process and answer any questions you may have.

Payment FAQs

Your account number is located on the top right-hand side of the letter sent to you from Convergent; it will start with a letter of the alphabet followed by a number (i.e. R-1234567).  If you can’t find your letter or you haven’t received one, you can get your account number by calling Convergent Outsourcing at 1-800-444-8485. Unfortunately, you cannot get your account number online at this time.

Learn more about obtaining detailed information about your account over the phone.

If you cannot afford to pay your debt in one payment, our representatives will work with you to setup a payment plan. At this time, we can only discuss payment plans over the phone. Convergent Outsourcing makes every attempt to set up viable payment options within our constraints. Please call us at 1-800-444-8485.

Convergent generates proof of payment after your payment has posted, which means that it has cleared your bank and our bookkeeping department, typically this happens within 2 weeks of payment. If you have a valid email address on file with us, you will receive a password-protected receipt via email. Convergent is required to password lock receipts due to housing sensitive information.

If there is no email on file, the consumer will be mailed a copy of their receipt. The consumer can also call and request a copy to be sent to their physical address or their email.

If you haven’t received proof of payment within two weeks, please check your junk/spam box in your email to make sure it doesn’t appear there. If you are unsure whether we have your current information, call us to confirm that your email and mailing address are correct and request any necessary corrections.

Convergent Outsourcing and its agents are not credit specialists. To obtain this information, it’s best to contact the applicable credit bureau instead. We do send updates to all applicable credit reporting agencies for some clients weekly; we also request that they update a consumer’s credit report to reflect any payments. However, there may be instances where credit reporting agencies take a few weeks to provide updates. If you have questions about how making a payment will affect your credit score specifically, we encourage you to contact the credit bureau

If you have questions or need to make a change to your account

About Us

In business since 1950, Convergent is one of America’s leading collections agencies. As an accredited agency, all of our representatives are thoroughly trained on customer service and Fair Debt Collection Practices Act compliance. We believe in customer service and want to make it easy as possible for people to pay the debts they owe.

Our Contacts

800 SW 39th Street, Suite 100
Renton, WA 98057

7 am to 5 pm Pacific Time
Monday to Friday

New York City Residents: Please be advised that language access services, including the translation of information into a language other than English, may be available. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection’s website,

Maryland Residents: This agency is licensed as NMLS ID # 930053. For more information or to verify license status, visit the NMLS Consumer Access website at

North Carolina Residents: This agency is licensed by the North Carolina Department of Insurance, Company Number: 119507691, 119500362, 119500979, 119500976, 119506893, 119507004, 119506891, 119506890, 119506889

California Residents: California license pending

ACA Logo Compliance Professional Forum Logo SOC Logo