Convergent Employee Scorecard (CEScore)

Founded on TouchPoint One’s innovative Acuity Performance Management Solution platform, Convergent has developed and implemented CEScore, a web-based suite of call center management tools. CEScore provides decision support for call center performance optimization and is closely tied to the coaching tools we use to boost account representative / agent performance (efficiency, effectiveness) for our outsourcing clients.

• Robust skills development platform
• Easy administration
• Sophisticated analysis
• Decision support
• Tight system integration