Convergent Employee Scorecard (CEScore)
Founded on TouchPoint One’s innovative Acuity Performance Management Solution platform, Convergent has developed and implemented CEScore, a web-based suite of call center management tools. CEScore provides decision support for call center performance optimization and is closely tied to the coaching tools we use to boost account representative / agent performance (efficiency, effectiveness) for our outsourcing clients.
- Robust skills development platform
- Easy administration
- Sophisticated analysis
- Decision support
- Tight system integration