For more than 30 years we’ve been perfecting our leading consumer-driven call center technology for our Fortune 500 clients. And for 20 years we’ve delivered the same best practices, metrics, and analytics to help our healthcare clients monitor our success in resolving their issues.
- CE Scorecard – The Convergent Employee Scorecard is our innovative, proprietary web-based tool used to track and analyze key indicators of employee performance. We work with you to establish metrics that target your productivity goals.
- Remote Observation Call Monitoring – Convergent’s sophisticated call center technology puts you in on the call between patient and Convergent representative. The ability to listen to calls from the convenience of your own facilities makes it easy for you to confirm and control the care and quality of our communications with your patients.
- Client Management – We dedicate an account manager to serve as your single point of communication with us, simplifying the relationship and ensuring you always receive the attention you need. One-to-one communication, call calibration reviews, reporting, and more are a standard part of our five-star client services program.